In Search of Innovation: Grasp the Concept of Needs
This paper discuss the concept of needs with the purpose to explore if needs can be identified and understood in the relevant literature. Our discussion is inspired by both an engineering, and an interaction design approach to needs and a tentative picture of the concept needs are presented. We have found that these approaches have some limitations for new or innovative products, due to mixing needs with requirements etc. Needs that are difficult to express are situated in the users context and are subjectively understood by the users themselves, thus qualitative and interpretative methods are suggested as useful.
Keywords: Needs, Needfinding, Interaction Design, Evaluation, Engineering Design, Functional Product Development
Dr. Åsa Ericson
PhD Student, Division of Computer Aided Design, Luleå University of Technology
PhD Student, Social Informatics, Luleå University of Technology