Application Service Providers: Overview and Research Perspectives

Ms Minita Sinha
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Information systems (IS) outsourcing has been a popular topic within the IS community for several decades. IS outsourcing expanded during 1980s and 1990s to encapsulate business systems, such as enterprise resource planning (ERP. Outsourcing was often seen as a practice used to offload the routine day-to-day operations of a firm to a third party to manage. However, due to the emergence and wide acceptance of Internet technologies, a new IT outsourcing model has emerged called the ASP business model. ASPs have a significant impact on outsourcing policies and practices given that this model is adopted by small and medium enterprises. The ASP model offers a chance for smaller firms to avail the best of breed enterprise applications on pay per use basis (Currie, Desai et al. 2003).

The purpose of this paper is to examine the current status through literature review of ASP with respect to both client and vendor. This paper categorizes the ASP research in three parts: client, vendor and client and vendor perspective. The different perspectives are reviewed and the area of further research on each side has been identified.

Keywords: Application Service Provider, Client Perspective, Vendor Perspectives, Critical Success Factor, Pricing Strategy, Product Strategy, Security, Customer Satisfaction
Stream: Human Technologies and Useability
Presentation Type: Virtual Presentation in English
Paper: Application Service Providers

Ms Minita Sinha

Faculty Associate, ICFAI

Ref: T06P0326